Trouble downloading photos
closed
D
Dan Melnyk
I have a question. I am trying to download photos from project 6596 and there are 60 media files but I am only able to download 48 of the files. I checked and tried to download individually, but there are some photos that are saving as .xml files? I am not able to view these. These are also the same ones which are not getting exported when I try to export all the photos from the project. Essentially, I am looking to download all photos from all jobs, but I don't want to be missing photos if somehow they were converted to .xml files.
Log In
Sitespecs
marked this post as
closed
Hello Dan Melnyk
Sorry, but we are closing this ticket since everything appears to be working correctly.
Could you please check again and let us know if you encounter the issue again?
Thank you.
Sitespecs
Hello Dan Melnyk
We apologize for the late response. We had technical issues with the support system, which have now been fixed.
Could you please confirm whether you are still encountering this issue? We checked from our side and were unable to reproduce it.
Did you add images to your Toolbox and then generate the ZIP file?
Please let us know.
Thank you.